Shipping & returns

Payments

Scruffy Joes Barber Shop accepts the following payment methods:

  • Credit cards: Visa, MasterCard, American Express
  • Stripe
  • AfterPay
  • Credit note
  • Gift cards purchased from Scruffy Joes Barber Shop

Scruffy Joes Barber Shop does not accept cheques, cash, money orders, or orders taken over the phone. Only one method of payment can be accepted per order, with the exception of, credit notes and gift cards.

AfterPay

AfterPay allows you to complete (and receive!) your purchase now and make equal fortnightly payments directly to AfterPay. Purchases can be made using AfterPay for values up to $1,200.

AfterPay customers must be over 18 years of age, have an Australian residential address and have a debit or credit card. For more information on AfterPay please visit www.afterpay.com.au/terms/.

Order Processing

We aim to process all orders by midday the following day.

Please note AusPost are currently experiencing delays due to an unprecedented volume of parcels being sent. While some parcels are arriving as scheduled, others are taking a little longer.

During collection launch, sale and promotional periods there may be a few extra days required for us to process your order – we will get to it as fast as we can!

Shipping times are a guideline and subject to change based on order volume, promotional periods, weather events, or other Australia Post delivery issues and other unforeseen or unavoidable events beyond our reasonable control.

You will receive an automated email confirmation after your order has been submitted. Please ensure your email address has been entered correctly.

Shipping

All orders are sent from our Scruffy Joes Barber Shop in Melbourne, Australia.

Within Australia

  • Orders have a flat $10 shipping rate.
  • Orders are sent via Australia Post.
  • Please note that AusPost are currently experiencing delays due to an unprecedented volumes of parcels being sent. While some parcels are arriving next day, others are taking a little longer.
  • Parcels will be left at your address unless the shipping address is a unit or apartment block, but only if deemed safe by the delivery driver. If you require a signature upon delivery please contact us. 


International Orders

  • Orders are sent via DHL Express – the fastest international shipping method available.
  • Any Duties and Taxes payable on International Orders are the responsibility of the recipient and Mister Zimi has no control over import fees. Please see Importation Costs for further information.
  • Signature upon delivery is required.

Customs & Duties

All customers are responsible for customs/imports duties & taxes on orders outside of Australia. Scruffy Joes Barber Shop is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

We recommend contacting your local custom office for further information.

Returns

We want you to absolutely love your new Scruffy Joes product! If the product doesn’t meet your expectation(s), we have the following return options available in addition to your rights under Australian Consumer Law:

  • All Full Price items can be returned for either a refund or store credit.
  • Sale items can be returned for a store credit.
  • The shipping cost to return item is payable by the customer.

Return Conditions

  • Your return is initiated within 15 days of receiving your order
  • Your return is sent back within 7 days of being approved
  • Item/s are in original condition
  • Return authorisation has been approved via email
  • The shipping cost to return item is payable by the customer
  • Scruffy Joes Barber Shop reserves the right to deny a return if it does not meet the conditions above.

Scruffy Joes Barber Shop reserves the right to deny a return if it does not meet the conditions above.

Submitting a Return

  • Please submit your return request via our email address Hello@scruffyjoes.com.au,
  • Once approved, send the item(s) back to us with a copy of your approval email, or a clear reference to your order number.

Scruffy Joes RETURNS
Shop 387, Greensborough Plaza,
25 Main Street
Greensborough, Vic, 3088
AUSTRALIA
PH: +61 3 9432 2265

Please ensure you use the original packaging and registered/traceable form of postage as Scruffy Joes Barber Shop will not be responsible for goods that are damaged or lost in transit.

You will receive an email notification once your return is received and processed. Store Credits and Refunds are issued instantly on our end, but refunds can sometimes take up to 15 business days to be processed by your bank.

Issue with your order?


Please reach out to our team at hello@scruffyjoes.com.au

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Great for sensitive skin

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